Terms and Conditions

Please read the terms and conditions in order to understand some of our policies! 

Returns/Refunds

Special order items will require a 25% restocking fee. Special order items are items that are made by the following manufacturers: England, La-Z-Boy, Southern Motion, and Palliser

Durablend and Bonded Leather are NOT actual leather. If items say bonded leather or durablend, this item is not real leather. If there are questions on this, please call before ordering.

Mattresses will not be returned if they are soiled. Warranties are also void from the manufacturer if the mattress is soiled.

Adjustable bases are not returned under any circumstance. This includes all of the adjustable bases from Ashley, Sealy, Stearns and Foster, Tempur-Pedic, and any others.

Shipping/Lead Times

Please make sure to read and understand shipping time frames before purchasing. Shipping time frames may vary depending on stock situations and external factors. Add 2-4 weeks for a lead time if you are purchasing from Bozeman or Great Falls. Lead times are for when merchandise will be arriving to the store, not to the customer's home!

Shipping time frames:

Aspen: 6-8 weeks

Ashley: 1-2 weeks

Sealy: 1-2 weeks

Tempur-Pedic: 2-3 weeks

Palliser: 4-6 weeks

England: 3-4 weeks

Southern Motion: 6-8 weeks

Homestrech: 4-6 weeks

Cheers: 6-8 weeks

Sunny Designs: 6-8 weeks

International Furniture Direct: 6-8 weeks

Magnussen Home: 6-8 weeks

Coast to Coast: 6-8 weeks

Fairmont Designs: 6-8 weeks

Jackson: 6-8 weeks

La-Z-Boy: 6-8 weeks

Ultra Comfort: 4-6 weeks

Intercon: 6-8 weeks

Whittier Woods: 4-6 weeks

Barstools and dining chairs will be sold in whatever quantity the customer wishes. Please just put the quantity you would like. Barstools and dining chairs will also be priced as 1 only!

Customer service representative will call within 24 hours to give ETA on items. Many items may already be in stock.

Delivery

The Day Before Your Delivery

  • Our warehouse staff will unpack, inspect, and prepare your furniture for delivery. This will help to ensure that you are getting your product in the condition that you expect it. 
  • We will call you to remind you of your delivery and to verify the delivery address.

Delivery Day

  • We will carefully place your new furniture in the truck, and protect it with padding during the transit from our store to your home.
  • We will notify you when we complete the delivery right before yours. This should give you about 30-45 notice before the delivery team arrives.
  • To avoid accidents in your home, please remove all pictures, plaques, mirrors, loose rugs, and any breakable items from the entrance and hallways that will be used by the delivery team.
  • Traffic delays, difficult deliveries, bad weather, and other unexpected situations may delay our arrival to your home. Our delivery team will call you if we expect to arrive outside of your delivery time.
  • If you must leave the house unexpectedly, please call our store so we can notify the delivery team.

Delivery Service Includes

  • Removing shoes upon entering your home (provided that conditions are safe to do so)
  • Placement of your furniture by our own courteous and careful delivery personnel
  • Putting together furniture if needed, such as attaching hardware, installing shelves, attaching mirrors and hutches, and setting up bed frames.
  • Removal of old furniture/bedding if needed (provided that conditions are safe to do so)
  • A follow up call to make sure you are satisfied with your purchase

In Store Pickup

  • In store pickup is available at no cost. Some items require assembly. Please make sure to bring your own packing materials and tie down straps/ropes. Please give us a call 2 hours in advance of a pickup to ensure a quick loading process. Our warehouse staff will help you load your vehicle; however, the responsibility of safely transporting your furniture is yours. Pick ups are done on a first come first serve basis.

Facebook Giveaways

- Promotions and giveaways administered or promoted on our shopping center’s Facebook Timeline (Page) are in no way sponsored, endorsed, administered by, or associated with Facebook. 

- The promotions/giveaways are open to all legal residents of the 50 U.S. states and DC who are 18 years of age or older at the time of entry. Void elsewhere and where prohibited.

- Employees of I. Keating Furniture World, and their immediate family members (defined as parents, parents-in-law, children, siblings, and spouse) of each employee are not eligible to enter the Giveaway or win Giveaway prizes.

- A random drawing to select the winners will be made from all eligible entries received during the Promotion time period.

In the event of noncompliance with these Official Rules, or if the prize is unclaimed, prize will be forfeited.

-PRIZES ARE AWARDED AS IS AND WITHOUT WARRANTY, GUARANTEE OR REPRESENTATION OF ANY KIND, EXPRESSED OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.)

- Odds of winning a prize depend on the total number of eligible entries received at the time of the drawing.